Privacy Policy

Starlit Homes (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at starlit-homes.lovable.app and interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Name, email address, phone number, and mailing address when you submit a contact or consultation form
• Project details, preferences, and other information you share in inquiries
• Any correspondence or communications you send to us

Information Collected Automatically

• Browser type and version, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, referring URLs, and navigation paths
• Cookies, pixel tags, and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to your inquiries, consultation requests, and other communications
• To provide information about our homes, communities, and services
• To improve our website, user experience, and the services we offer
• To analyze website traffic and usage patterns
• To comply with legal obligations and protect our legal rights
• To send you updates or information you have requested (you may opt out at any time)

3. Third-Party Services

We may use third-party service providers to assist in operating our website and delivering our services. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. Third-party services we use may include:

• Website analytics providers (e.g., Google Analytics) to understand how visitors use our site
• Form processing and email services to manage and respond to contact submissions
• Hosting providers that store and serve our website content

These third parties may be located outside of Canada. Where your information is processed outside of Canada, it may be subject to the laws of the jurisdiction in which it is processed.

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:

• To trusted service providers who assist us in operating our website and business, subject to confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Starlit Homes, our clients, or others
• In connection with a business transaction such as a merger, acquisition, or sale of assets, provided the receiving party agrees to protect your information

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly, such as navigation and access to secure areas
• Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional cookies: Enable enhanced functionality and personalization, such as remembering your preferences

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and inquiry records are retained for a reasonable period to allow us to follow up and provide services. When personal information is no longer required, we will securely delete or anonymize it.

7. Your Rights Under Canadian Privacy Law

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Right of access: You may request access to the personal information we hold about you
• Right to correction: You may request that we correct any inaccurate or incomplete personal information
• Right to withdraw consent: You may withdraw your consent for us to collect, use, or disclose your personal information, subject to legal or contractual restrictions
• Right to complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days.

8. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us immediately.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.